“I’ve been here 3 times now and every time I visit, I see improvements from the last time I was here.”

“I really liked how focused you are on people development with the scorecard reviews and the skills matrix.”

“It was awesome to see your relentless continuous improvement approach was driven by metrics, team members, and the customer.”

"Well organized work flows and key processes."

"Strong focus on customers. Continuous improvement culture."

"Leaders are committed on defining the True North strategy."

"Associate to customer communication is very strong and they feel empowered to solve issues."