Quick and efficient returns management (or reverse logistics) is a must for companies striving to be leaders in customer experience and satisfaction.
"Our returns process is messy, expensive and hard to manage to customer expectations."
If yours is like numerous other businesses around the world this year, you probably can check off at least one of these statements:
- We had to figure out how to do e-commerce for the first time.
- We previously dabbled with e-commerce, but suddenly had to get good at it.
- We’ve been doing e-commerce for a while, but this year broke all our records.
- Our returns process is messy, expensive and hard to manage to customer expectations.
If you’ve checked off either of the first two boxes, you probably needed to check off the last box, too.
When you build a world-class reverse logistics process, it will enable the customer-facing parts of the business to offer better terms with higher confidence, setting you up for success in our "new normal."
Learn how by downloading LeanCor and Newcastle Systems' "Reverse Logistics: 5 Tips to Improve Your Warehouse Returns Process."